Q:
How long does it take for me to receive my shipment?
A:
It depends on a number of factors. Our usual method of
shipping is by
Mail which has a
delivery time of 1 to 4 weeks but usually a
parcel arrives in
about 1-1/2 - 2 1/2 weeks from the shipping date.
Estimates
by Canada Post
are estimates only and it may take a few days longer
then they
suggest. One unknown factor is if the parcel has to cross
any
international
boarders where a parcel can be at customs for
inspection. We
can offer faster service just ask about the services
available
(additional costs may apply for faster service). If there
are any
holidays during
the shipping period can cause delays. Disaster can
cause shipping
delays and it may take longer to receive a parcel,
package or letter
if sent in December.
Q: What
is your shipping schedule? When do you send my parcel out?
A:
It depends upon when we receive your order and how long it
takes to
clear your credit
card if you used one. It may take up to 1-3 days to clear
a
credit card. Once
the card is cleared then we try to ship the product out the
next
business day. If
we need to order an item due to an out of stock situation
the item we
usually will ship within about 2 to 12 business days. If you
are
concerned about when your parcel will be shipped out
please do not
hesitate to ask and we will give you an estimate of the
shipping time.
In a worst case
scenario if we are out of stock and a item cannot be
reordered from
our supplier because it has been discontinued we will
contact you to
let you know of the situation immediately.
Q: I am
shipping to an APO address, how long will it take to arrive?
A:
It depends but it can take longer than shipping to an
address within the USA.
Q: What
is Regular Shipping?
A: Our standard shipping is by Mail which has about 1-4
week delivery period.
Q: Where is my
order? Where is my parcel?
A: Once we ship an order, delivery is in the hands of
the carrier.
If shipped
via the Regular Shipping method (Mail)
once the
order has been shipped wait 3-4 weeks and if you haven't
received
the package please call or e-Mail.
Q: I am
ordering from the United States are there any duties,
brokerage
fees or taxes?
A:
There are not duties if the parcel is under the value of
$200.00 US.
If the
parcel is over $200.00 US any fees, duties, brokerage fees
or
taxes will
be the responsibility of the purchaser.
Q: Will
you ship to another Country if it is different than the
Billing Country?
A: We will not ship to a "Shipping Information" address
which has a different
Country
than the "Billing Information" without verification.
Q: If my
name has only one name, will you ship to me?
A:
No.
Back
to Catalog